We respect and are committed to protecting your privacy. With that in mind, we want to be upfront with the information we use and collect.
What information do we collect?
We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
What do we use your information for?
Any of the information we collect may be used for the following:
- To personalize your experience on PetWorldOutlet.com
- To improve our website and ultimately customer service to make the best possible shopping experience.
- To send emails – when you place an order, we may send you follow up emails on your purchase experience as well as special discounts from PetWorldOutlet.com. If you wish to not receive these emails, you can unsubscribe at any time.
- To administer a contest, promotion, survey or other site feature.
- To respond to customer inquiries regarding the reason Pet World Warehouse Outlet was contacted.
If you use PetWorldOutlet.com you adhere to the security policy below:
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Pet World uses UPS as a shipping method. Shipping rates are valid for all 48 continental states in the United States. Upon placing an order, your product will be shipped within 3 days of your order being placed. All orders will be delivered within 2 weeks of original purchase date. All shipping fees are addressed at checkout. No additional fees for shipping will be incurred, see refund policy for our shipping return policy.
Pet World will refund your product. All shipping costs are incurred by the purchaser, and by Pet World Warehouse Outlet.
In order to redeem a refund for your product, you must return the product within 30 days of purchase. The product must be in its original quality at time of purchase. For food, the bag must be unopened in order to redeem a refund on the product.